Privacy Policy
There are a few things you may want to know about how and why we occasionally store your information when you choose to work with Ivy Community Care on your journey.
We will go over how and why we require your information when we first meet. We might occasionally ask you to verify your information. We take this action to ensure that your information is updated.
We might be asked—and in some cases, legally obligated—to disclose your information to an additional supporter or stakeholder. But rest assured, we will never disclose your information without your consent unless it is absolutely required.
Why do we need your information?
In your personal file, we maintain your name, contact information, and other details about your health and care requirements as well as your care plan. If required, your employee is able to record progress notes for each interaction with you. We might get in touch with you sometimes, or as needed, to make sure your personal data is correct.
You have to inform us everything about your health.
To create a clear care plan that is specific to your needs, we rely on the information you give us. As long as there is no risk to you or our employees as a result of your non-disclosure, you are free to withhold any personal information from Ivy Community Care. The data we gather about you enables us to carry out our duty of care. We might not be able to help you if we don’t have enough information regarding your health care requirements.
How will we protect and manage your information?
Ivy Community Care is dedicated to maintaining your privacy, and all of our clients’ personal information is kept secure. While some information is still preserved on paper, most of it is now digitally stored. Our employees are required to follow our security standards involving privacy and information technology, and all digital information is protected.
Website privacy:
Ivy Community Care respects Australian privacy laws and guidelines. We only gather data in order to serve you or act on your behalf. Your information is never sold or given to any Australian or foreign persons or organizations.
Cookies and similar technologies:
Pixel tracking, cookies, and related technologies are used by the Ivy Community Care website.
- Cookies are small files that your browser saves to your computer.
- Cookies dropped by us or third parties may also be used to monitor your usage of the website in order to target advertisements on other websites across the internet.
- Although a cookie cannot individually identify you, it can identify your computer.
We can provide you with continuity during your surfing session thanks to the use of cookies. Additionally, we use Google Analytics to gather broad demographic data about website visitors (such as pages visited, devices utilized, and interests) to tailor our messaging and advertising on other networks.
Ivy Community Care reserves the right to change its privacy policies at any time.
Please send an email to support@ivycommunitycare.com.au with any queries or worries you may have about our data-gathering practices or privacy statement.