Incident Management
About Incidents
Our top priority is keeping you secure. We make a lot of effort to provide certain services. However, mishaps can occur occasionally. People can be careless or mistreat others on occasion. These are referred to as “incidents.”
This form details our efforts to avoid incidents and what we do if one does occur. You, too, may contribute to preventing incidents. Be cautious. Show consideration for others. And let someone know if you don’t feel comfortable.
Being and feeling safe
NDIS providers are required to adhere to safety regulations. We put a lot of effort into ensuring everyone’s safety. This includes you, our employees, and other members of our community. We consider the causes of accidents and the best ways to avoid them. We refer to this as “risk management.” We inquire about you and consider the services we offer, the circumstances in which they are offered, the individuals who collaborate with you, and the people in the area around you. Everyone’s safety and sense of security are our goals. You can let us know if you feel in danger. We’ll pay attention, we guarantee.
If something goes wrong
Our employees are aware of what to do in the event of an issue or mishap. When an event occurs, we adhere to NDIS guidelines.
- We must tell the NDIS Commission
- We must investigate the incident
- We must do something so that the incident doesn’t happen again
- We must talk about all this with the person who was hurt.
We must follow these rules if someone gets hurt, if someone says they have been hurt, or if staff treat NDIS participants badly.
In the event that an individual is harmed, reports harm, or NDIS participants are mistreated by staff, we are required to abide by these guidelines.
Tell someone else if you don’t feel comfortable speaking with our employees. You can speak with an advocate or your loved ones. You should file a complaint with the NDIS Commission since they establish the guidelines.
Making it right again
Everyone is entitled to equitable treatment. You have a right to know what went wrong and what is being done to put things right if you are engaged in an event. You have the right to file a complaint if you don’t receive these responses. We’ll keep you updated at all times. We wish to show you respect. You have the right to assistance if you are dissatisfied with our complaints procedure. The NDIS Commission can help. An advocate can help too, by speaking for you.
You can contact us by
- Speaking with any of our team members including support workers or director.
- You can call of Director at +61 435311081
- Write Ivy Community Care a letter at Unit 3, 16 Harman Street Belmont WA 6104, Australia.
- Brisbane office Unit 54/11 Gomana Street slacks Creek 4127
- Email to us at support@ivycommunitycare.com.au