Feedback and Complaints
How can we improve:
At Ivy Community Care, we take great satisfaction in offering top-notch services. We sincerely appreciate your comments and feedback, so please take a moment to let us know what we are doing right or where we can make improvements. Your suggestions enable us to improve our procedures for the benefit of everyone.
All of our staff members, including our therapists, are aware of our complaints and feedback policies. We welcome your comments in any format that you find most comfortable.
Feedback and complaints can be submitted by:
- You can speak with any of our team members including support workers or managers.
- You can call of General Manager at +61 435311081
- Write Ivy Community Care a letter at Unit 3, 16 Harman Street Belmont WA 6104, Australia
- Brisbane office Unit 54/11 Gomana Street slacks Creek 4127
- Email to our complaints team at support@ivycommunitycare.com.au
- You can fill our feedback form, mentioned on the website
Contact the NDIS Commission
NDIS Quality and Safeguards Commission on 1800 035 544.
National Disability Insurance Scheme (NDIS) or feedback@ndis.gov.au
National Disability Insurance Agency (NDIA) on 1800 800 110
What happens if you bring a complaint with Ivy Community Care?
We’ll pay attention.
Tell us why you’re not satisfied with our service, and we’ll respond to you within 48 hours.
We are going to look into it.
We’ll make an effort to figure out the cause of your concern. We’ll conduct our investigation with transparency.
We’ll let you know.
We’ll keep you informed as to the investigation’s progress; typically, results are available in five to twenty-eight days.
We’ll make sure that filing a complaint won’t have a negative effect on you.
Your complaint
- Anyone can complete the complaint process, including responders, their family members, coworkers, and other service providers.
- Will be kept private and confidential, guaranteeing the security of your information.
- Is revocable at any moment
- We or the NDIS Commission will evaluate the outcome if you disagree with it.
- Can be lodged covertly if desired
- Can be applied to improve our service’s model and delivery
